Cancellation Policies for Shuttles & Guided Hikes

Shuttle Cancellation Policy

We know life can be unpredictable and things happen. Here are your options, should you need to cancel your shuttle to the Lost Coast Trail:

  • A $100 of total amount paid will serve as a non-refundable deposit. In the case the trip is cancelled for any reason you will be refunded the remaining total. For solo hikers there will be no refund as the deposit applies to all.
  • If you cancel less than but prior to 48 hours before your trip, you'll be charged a $25 cancellation fee per seat.
  • We don't issue refunds for trips canceled less than 48 hours. This includes cancellations due to tides and weather prior to your shuttle.
  • No refunds are given for failure to book your BLM permit.

You can check the 10-day weather forecast at the NOAA Weather Service page

Guided Hikes Cancellation Policies

Our goal is to work with you when life presents us with scheduling challenges, to ensure your best experience and the convenience of other participants we have designed the following set of guidelines. Please feel free to contact us at tours@lostcoastadventures.com before you register if you have any additional questions.

Overnight Trips

  • 28 days before departure you qualify for a full refund or transfer to a trip (@the same cost within three months) with room available.
  • 14-27 days you are eligible for 50% or a transfer to a trip (@ the same cost with room available within three months)
  • 8-13 days you are eligible for a 25% refund
  • 7 days or less, your trip is non-refundable unless we cancel a trip due to weather or other unforeseen circumstances in which we will give you a 48-hour notice.

We must receive a minimum of six participants to run our backpacking trips in order to make it the best experience possible for the group. If we do not receive our minimum within 6 days of departure we have the right to make the unfortunate decision to cancel or re-schedule. In this case we will fully refund your money and give you a phone call and an email letting you know.

Thank you for understanding that we are a small company working to make everyone's schedules work to the best of our ability.

Day Hikes

  • 28 days before departure you qualify for a full refund or transfer to a trip (@the same cost within three months) with room available.
  • 14-27 days you are eligible for 50% or a transfer to a trip (@ the same cost with room available within three months)
  • 8-13 days you are eligible for a 25% refund
  • 7 days or less, your trip is non-refundable unless we cancel a trip due to weather or other unforeseen circumstances in which we will give you a 48-hour notice.

We must receive a minimum of four participants to run our day trips in order to make it the best experience possible for the group. If we do not receive our minimum within 24 hours prior to departure we have the right to make the unfortunate decision to cancel or re-schedule. In that case, we will fully refund your money and give you a phone call and an email letting you know.

Thank you for understanding that we are a small company working to meet everyone's schedules work to the best of our ability.

 

Covid-19 Updates

Lost Coast is working around the clock to stay up to date with COVID restrictions. Protocols are implemented to make sure everything is clean and sanitized for our passengers before and after shuttle use. Masks must be worn at all times and temperatures are checked before anyone is shuttled. Even though we are pre-screening everyone and taking all precautions we still cannot guarantee you that you will not get sick while using our services. By booking a shuttle with us you are shuttling at your own risk. Lost Coast is not liable. We will continue to do everything in our power to shuttle everyone safely so that we can continue to operate.